VMware Certification Course | DcentMass

Technical Support Engineering Career
Advancement Program

Enhance your IT infrastructure skills with advanced technical support training. Master product support and remote technical assistance.

average rating is 3 out of 5, based on 150 votes, Ratings 2122 Students

Entry-Level Positions

Technical Support Specialist
IT Support Technician
Help Desk Technician
Customer Support Representative (Tech)
Service Desk Analyst

Intermediate-Level Positions

Technical Support Engineer
IT Support Analyst
Systems Support Specialist
Network Support Technician
Product Support Engineer.

Senior-Level Positions

Senior Technical Support Engineer
Lead Technical Support Specialist
IT Systems Analyst
Technical Account Manager
Infrastructure Support Engineer

Management and Leadership Positions

Technical Support Manager
IT Support Manager
Customer Support Manager
Technical Operations Manager
Head of Technical Support
Service Delivery Manager

Specialized Roles

Application Support Engineer
Network Support Engineer
Cybersecurity Support Specialist
Cloud Support Engineer
Database Support Specialist

Self Paced Training

Learn as per your comfort
Good for working Professionals
40 hrs E-learning
Live Recorded Lectures
Upgrade to online /Classroom Training
Well explained in details Training
Practicals well explained

Online Video Portal

Classroom Training

Instructor Led Classroom Training
Learn form Industry Expert
Detail Hands on Practicals with the Trainer
Live Projects
Ready Study Material
Recorded Classes for later view or missed classes
Technical Interview Preparation
One to one Self assessment
Resume Preparation, distribution and upload to Job portals
Mock Interview Prepration

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Online Training

Live Instructor Led Classroom Training
Good for Remote Students
Save on your Housing, Food and Travel
Upgrade to Classroom Training by paying difference fees
Join from Home, Office or any location

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30% Off

Online / Classroom Batch Schedule

Last Date of Registration : 5th of every month

Batch Start Date : 10th of every month

Schedule : MON to FRI

Students : Max 20 Student Per Batch

Morning Batch : 9:00 am to 1:00 pm

Afternoon Batch : 2:30 pm to 5:30 pm

Evening Batch : 6:30 to 9:30 pm

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Unlocking Career Opportunities Through Certifications

Certifications are an investment in your professional development, offering numerous benefits that contribute to career advancement. They not only validate your expertise but also open doors to new opportunities, higher earning potential, and greater job satisfaction. By choosing certifications that align with your career goals and interests, you can position yourself for success in the dynamic field of technical support and IT.

Entry-Level Certifications

CompTIA A+: Covers the fundamentals of computer hardware, software, and troubleshooting. It's a great starting point for anyone entering the IT support field.

CompTIA IT Fundamentals (ITF+): Introduces basic IT knowledge and skills, suitable for beginners exploring a career in IT.

Microsoft Certified: Azure Fundamentals (AZ-900): Provides foundational knowledge about cloud services and how Microsoft Azure services work.

Cisco Certified Technician (CCT): Focuses on entry-level networking skills, particularly in diagnosing and repairing Cisco devices.

Apple Certified Support Professional (ACSP): Validates skills in supporting macOS users and troubleshooting issues within the Apple ecosystem.

Intermediate-Level Certifications

CompTIA Network+: Emphasizes networking concepts, configuration, management, and troubleshooting. It's ideal for those looking to deepen their networking knowledge.

Microsoft Certified: Modern Desktop Administrator Associate: Focuses on deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment.

Cisco Certified Network Associate (CCNA): Provides comprehensive knowledge in networking fundamentals, including routing and switching technologies.

HDI Desktop Support Technician (HDI-DST): Designed for support professionals who resolve technical issues for internal or external customers.

ITIL Foundation: Covers the basic principles of IT service management and the ITIL framework, focusing on delivering value to customers.

Advanced-Level Certifications

CompTIA Security+: Focuses on core security functions and is ideal for those advancing into roles that involve securing networks and systems.

Microsoft Certified: Azure Administrator Associate: Deepens knowledge in managing Azure resources, including implementing, monitoring, and maintaining them.

Cisco Certified Network Professional (CCNP): Offers advanced knowledge in networking, covering routing, switching, and troubleshooting complex networks.

Red Hat Certified System Administrator (RHCSA): Focuses on skills needed to manage Linux environments, an essential skill for advanced technical support roles involving servers.

VMware Certified Professional (VCP): Validates skills in managing and configuring VMware’s vSphere environments, crucial for roles involving virtualization.

Certified Information Systems Security Professional (CISSP): Ideal for those looking to specialize in cybersecurity, focusing on designing and managing an enterprise security program.

Module 1 : Introduction to IT and Support Roles

Overview of IT Industry and Career Paths
Understanding Different IT Support Roles
Key Responsibilities and Skills for IT Professionals

Module 2 - Computer Hardware and Peripherals

Basic Computer Components and Architecture
Understanding CPUs, RAM, Storage Devices
Peripheral Devices: Printers, Scanners, Monitors

Module 3 - Operating Systems Fundamentals

Introduction to OS: Windows, macOS, Linux
OS Installation and Configuration
Basic CLI Usage like CMD, PowerShell, Terminal

Module 4 - Networking Basics

Introduction to Networking Concepts
Types of Networks: LAN, WAN, MAN, PAN
Network Devices: Routers, Switches, Access Points

Module 5 - Basic Network Configuration & Troubleshooting

IP Addressing and Subnetting
Configuring Network Interfaces
Troubleshooting Network Connectivity Issues

Module 6 - Introduction to Virtualization

Understanding Virtualization Concepts
Types of Virtualization: Server, Desktop, Application
Introduction to Hypervisors: VMware, Hyper-V

Module 8 : Cybersecurity Essentials

Understanding Cybersecurity Threats and Vulnerabilities
Basic Security Measures and Best Practices
Introduction to Firewalls and Antivirus Software

Module 9 : Datacenter Basics

Overview of Datacenter Infrastructure
Key Components: Servers, Storage, Networking
Datacenter Standards and Best Practices

Module 9 : Cloud Computing Fundamentals

Introduction to Cloud Computing Concepts
Cloud Service Models: IaaS, PaaS, SaaS
Overview of Major Cloud Providers:
- AWS, Azure, Google Cloud

Module 10 - vMotion & SVMotion Overview

Live Storage Migration using SVMotion
Live Server Migration using vMotion
Live Server & Storage Migration without Shared Storage (vMotion+SVMotion)

Module 11 - Customer Service and Communication Skills

Importance of Effective Communication in IT Support
Techniques for Handling Difficult Customers
Developing Strong Customer Service Skills

Module 7 - Data Protection and Backup

Importance of Data Protection
Backup Methods and Strategies
Basic Backup and Restore Procedures

Module 14 - ITIL and Service Management Basics

Introduction to ITIL Framework
Key ITIL Concepts and Terminologies
Basics of Incident, Problem, and Change Management

What is Technical Support ?

Technical support is a critical component of the technology ecosystem, ensuring users can navigate and utilize their technology efficiently and effectively. It encompasses a range of services designed to assist with resolving issues related to software, hardware, or other technology products. Support can be provided through various channels, including phone, email, chat, or remote access.

Technical support roles can vary significantly in complexity and responsibility. While many entry-level positions focus on basic troubleshooting and customer assistance, there are also advanced roles that require more specialized skills and experience. As you gain expertise and accumulate years of experience, you can advance through the ranks in technical support.

Join our Fellowship Program in Datacenter Solution

Technical Support Career Progression

Here's how you can progress from an entry-level role to more advanced positions:

Entry-Level Technical Support ₹4,00,000 - ₹6,00,000 per annum
- Responsibilities: Basic troubleshooting, handling customer queries, and resolving common issues related to hardware, software, or network connectivity.
- Skills Required: Fundamental understanding of technology, strong communication skills, and basic problem-solving abilities.
- Growth Path: Gain experience, develop technical skills, and obtain relevant certifications.
Intermediate Technical Support Specialist ₹6,00,000 - ₹10,00,000 per annum
- Responsibilities: Address more complex issues, provide detailed technical guidance, and assist with advanced troubleshooting. May also involve escalation management and working on specific technologies.
- Skills Required: In-depth knowledge of specific systems or applications, intermediate problem-solving skills, and proficiency in diagnostic tools.
- Growth Path: Expand expertise in specific areas, seek additional certifications, and take on more responsibility.
Senior Technical Support Engineer ₹10,00,000 - ₹15,00,000 per annum
- Responsibilities: Manage and resolve high-level technical issues, oversee support operations, and mentor junior staff. Involves working with advanced technologies and implementing solutions for complex problems.
- Skills Required: Advanced technical skills, project management capabilities, and strong leadership and mentoring abilities.
- Growth Path: Lead projects, develop strategic solutions, and contribute to process improvements.
Technical Support Manager ₹15,00,000 - ₹25,00,000 per annum
- Responsibilities: Oversee the technical support team, manage support operations, and develop strategies for improving service quality. Involves strategic planning, budgeting, and coordination with other departments.
- Skills Required: Leadership and management skills, strategic planning, and experience in handling large-scale support operations.
- Growth Path: Enhance managerial skills, focus on operational efficiency, and drive team performance.
IT Director/Head of Support ₹30,00,000 - ₹50,00,000 per annum
- Responsibilities: Lead the overall IT support strategy, manage large teams, and align support functions with organizational goals. Involves high-level decision-making and strategic planning.
- Skills Required: Executive leadership, strategic vision, and comprehensive knowledge of IT and support operations.
- Growth Path: Pursue executive education, focus on organizational impact, and drive innovation in support services.

Q1. Do you provide Job Placements?

A1: Yes, Dcentmass is dedicated to ensuring our students are job-ready and well-prepared to secure employment. Here's how we guarantee job placement success:
Professional Resume Building: We create a professional resume for each student and upload it on job portals. We also forward resumes to our extensive alumni network, who assist by sharing them with their HR departments.
Interview Monitoring and Feedback: We monitor candidates during interviews and provide constructive feedback to help them improve their performance and increase their chances of success.
Mock Interviews: We conduct multiple mock interviews to boost candidates' confidence and help them overcome any interview-related fears. This prepares them for real interview scenarios.
Internships and Project Work: To ensure candidates are market-ready, we arrange internships and project work opportunities that provide real-world experience and practical skills.

By following our courses and guidance, you will be well-equipped to secure a well-paid job in your field. Our comprehensive approach is designed to make you a standout candidate in the competitive job market.

Q2. Can I get job placement from you even if I have not trained from your Center?

A2: Yes, we offer job placement assistance to individuals who have not trained with us. You will need to go through an interview process, including communication and technical rounds with scenario-based questions. We will assess your profile and performance in job portals, identify your strengths and weaknesses, and put you through an improvement plan to make you job-ready.

Q3. Should I rejoin the same Course which I have taken from another institute for your help in Job Placement?

A3: No, you do not need to retake the course with us. Based on your assessment results, we will develop a quick improvement plan tailored to your needs and assist you in securing a job placement.

Q4. How long does it take to get a job after completing a course at Dcentmass?

A5: The time it takes to secure a job after completing a course at Dcentmass varies widely based on individual factors. These include your prior experience, communication skills, educational background, and the effort you put into skill development, job applications, and interview performance. Following our guidance diligently also plays a crucial role. However, many of our students successfully secure job positions within a few months of completing their training, thanks to the comprehensive support and preparation we provide.

Q5 : What if I don’t pass the assessment for job placement assistance?

A6: If you don't pass the initial assessment, we will provide a tailored improvement plan to address your areas of weakness. This may include additional training sessions, mentorship, and resources to help you reach the required level of competency.

Q6: Do you offer career counseling or advice on career paths?

A7: Yes, we provide career counseling services to help you understand different career paths and make informed decisions about your future. Our experienced counselors can guide you on the best certifications, skills, and industries to pursue based on your interests and strengths.

Our Job Support for Technical Support Engineer Program

By offering comprehensive support and guidance, we ensure that every student not only secures a job but is also well-prepared to excel in their technical support career.

Tailored Career Counseling

Provide personalized guidance to identify career paths and goals in technical support

Professional Resume Crafting

We assist students in creating compelling resumes that showcase their skills and achievements.

Job Portal Management

We upload resumes to major job portals to increase visibility and attract potential employers

Interview Preparation

Conduct mock interviews, including HR, technical, and managerial rounds, to build confidence and skills

Alumni Networking and Referrals

Connect students with our strong alumni network for referrals and job leads.

Real-Time Industry Internships

Offer internships to gain hands-on experience and strengthen resumes with practical skills.

Skill Enhancement Workshops

Organize workshops to enhance specific skills required for advanced technical support roles.

Job Placement Tracking

Monitor job applications and interview performances, providing feedback for improvement

Onboarding Assistance

Support students through the onboarding process once they secure a job offer.

Continuous Support and Follow-Up

Provide ongoing support to ensure students thrive in their new roles and adapt seamlessly.

Why Our Students Excel and Secure Top Placements Easily

Our students don’t just learn; they transform into highly skilled professionals who are ready to make an impact from the moment they step into the workforce

Technical Support Engineering Career Advancement Program

What is Technical Support ?

Technical Support Career Progression

Technical Support Engineering Career
Advancement Program